Concerns and Complaints

 

From time to time a parent may have a concern or complaint about a matter relating to their child’s experience at school.

 

Parents have a right for concerns and complaints they raise to be fully and objectively investigated and responded to in a timely way.

 

We will seek, wherever possible, to resolve complaints in an informal and speedy way. Therefore, if a parent has a concern about their child they should

 

raise this initially with the class teacher.

 

If parents are not satisfied with the response from the class teacher they can refer this to the Headteacher and if they feel necessary to the Chair of the

 

Governing Body.

 

Our aim is to work in conjunction with parents and carers to achieve the best outcomes for the children of our school.

 

We welcome comments and suggestions as the perspective of parents and carers is helpful in ensuring we offer the best provision to children and their

 

families.

 

Wimborne First School follows Dorset County Council Guidelines for dealing with complaints.

 

For further information please click on the link below to access our complaints policy....

 

Complaints Policy