From time to time a parent may have a concern or complaint about a matter relating to their child’s experience at school.
Parents have a right for concerns and complaints they raise to be fully and objectively investigated and responded to in a timely way.
We will seek, wherever possible, to resolve complaints in an informal and speedy way. Therefore, if a parent has a concern about their child they should raise this initially with the class teacher.
If parents feel they need to take the matter further, they should follow the procedure below:
- Class Teacher
- Year Leader
- Senior Leaders (Assistant Head/Deputy Head)
- Head Teacher
If parents still feel the matter has not been resolved, they can use the complaints policy and procedure below:
Our aim is to work in conjunction with parents and carers to achieve the best outcomes for the children of our school.