From time to time a parent may have a concern or complaint about a matter relating to their child’s experience at school.  

Parents have a right for concerns and complaints they raise to be fully and objectively investigated and responded to in a timely way.

We will seek, wherever possible, to resolve complaints in an informal and speedy way. Therefore, if a parent has a concern about their child they should raise this initially with the class teacher.

If parents feel they need to take the matter further, they should follow the procedure below:

  1. Class Teacher
  2. Year Leader
  3. Senior Leaders (Assistant Head/Deputy Head)
  4. Head Teacher

If parents still feel the matter has not been resolved, they can use the complaints policy and procedure below:

HET Complaints Policy

Our aim is to work in conjunction with parents and carers to achieve the best outcomes for the children of our school.